Cancellation and Refund Terms
Last updated: 31 August 2026
This page explains how a booking deposit works, when a cancellation is refunded in full, and how your payment is protected when you book online. It applies to every booking made through this website.
Booking deposit and balance
When you book online, you pay a deposit of 50% of the total price at the time of booking. The remaining balance is paid at the dive centre, before your trip, course or dive begins.
Payment security
This website is served entirely over an encrypted connection (SSL/TLS), so information you send to it is protected in transit.
Online payments are processed on the secure payment page of Türkiye İş Bankası, with 3-D Secure verification. Your card number and other card details are entered only on the bank's own page. They are never transmitted to, processed by, or stored on DiveTalia's systems.
Cancellation windows and refunds
If you cancel before the cutoff for your booking type, your deposit is refunded in full. If you cancel after the cutoff, the deposit is forfeited. All windows below are counted in calendar days, weekends included.
Liveaboard trips: cancel at least 1 month before the trip starts for a full refund.
Courses: cancel at least 7 days before the course starts for a full refund. RAID courses need 14 days notice.
Single dives, whether by day or at night: cancel at least 3 days before the dive for a full refund.
If DiveTalia cancels
If we cancel your booking, for example because of a technical fault with a boat or a piece of equipment, everything you have paid is refunded in full.
Weather cancellations
If a dive, trip or course cannot go ahead because of weather or sea conditions, there is no automatic refund. Instead, you get priority when we rebook you onto a new date. A refund can still be given at our discretion, for example if no new date works for you.
Changing your dates
To move a booking to a different date, contact the dive centre directly by phone or e-mail. Date changes are arranged individually and are not a self-service option on this site.
How refunds are paid
A refund is issued to the same card you used to pay, through the bank. How long it takes to reach your account depends on your card issuer, typically a few business days.
How to cancel
To cancel or change a booking, contact us on +90 533 810 51 48 or at info@divetalia.com and give us your booking reference (order number). We will confirm your cancellation and, where a refund applies, tell you when to expect it.